Supporting retailers transitioning employees to work from home

As Covid-19 spread and grew into a global pandemic, our clients needed to quickly enable their employees to work from home.

Retail customer service associates that typically work in a call center environment, leverage POS throughout the day to process goods/credits, lookup purchases, return pending orders, exchange products, etc. Transacting is a critical function for retail customer service and operational support teams requiring remote access to POS to interact and transact with customers.

While some companies struggled to determine what POS equipment would be required to enable transacting at an employees’ home, one of our clients had already begun removing payment devices from their customer service call centers prior to the pandemic and since they were leveraging our cloud ready POS via thin client/web browser configurations, all that was required to use POS at home was an internet connection.  Within a month of the stay-at-home orders, our client had all 10,000+ global customer service employees working from home.

Even after the coronavirus is under control and retailers allow employees to come back into the office, the new distributed workforce model with a hybrid of both in office and at home will continue.

Remote working with our omnichannel Advantage solutions enables our clients to provide the same service their customers deserve even while working from home.