Retailers desiring to improve the customer experience associated with returning merchandise or who need to improve the returns operations process for accuracy and productivity can select the E3 Retail Enterprise Returns system.

Enterprise Returns uses an intuitive graphical user interface (GUI) to lookup and present a previously processed transaction or provides a transaction search capability based upon various lookup criteria. Additionally, retailers can take advantage of the advanced capability to process multiple return items from different POS transactions.

Enterprise Returns can be deployed centrally for a multi-store enterprise environment or locally within each store for operations such as a franchisee.

Enterprise Returns provides a scalable solution for higher volume environments using the Windows Communication Foundation (WCF) interfaces of .NET 3.5. Whether a retail environment is low volume or larger store format with higher volume, Enterprise Returns is the solution for you.

Improve retail operations by:

Preventing multiple returns of the same item.

Selecting from a list of original sale tenders (and amounts) to facilitate tender rules.

Managing original unit sale price and “net discounts applied to provide a true and accurate return price.

Calculating return tax at the specific tax authority level(s) automatically.

E3Retail’s Integrated Returns Management System is used to streamline integrated return processing at Point-of-Sale while simultaneously providing best business practices to prevent fraudulent returns by employees and/or customers. Enterprise Returns utilizes a non-proprietary data model that can be seamlessly integrated with other enterprise systems, including critical data warehouse reporting systems.

A specific focus of Enterprise Returns is the GUI presented to the user. A design usability goal is to ensure a minimal learning curve is required to use the product, thus minimizing training costs.

Improve retail operations / customer experience - Using Enterprise Returns, retailers can streamline the often difficult process of handling return merchandise in-store. Additionally, the often frustrating process experienced by customers can be eliminated with a solution designed for ease of use, speed of transaction and accuracy.

Improve business controls - Enterprise Returns captures reason codes for post analytics and return processing rules. Optional support is provided for providing Customer Return Threshold limits.

Exception reporting – Advanced reporting is available to track and report exceptions by both employees and various customer returns.

Multi-channel support – Enterprise Returns can be integrated with a retailer’s existing e-commerce systems to allow merchandise purchased in other channels to be returned in the store locations.